Company Profile

Overview - Network Connect Limited is a national supplier of voice and data communication systems and services, specializing in some of the most advanced and versatile products on the market. Core activities include the supply, installation, maintenance and support of circuit switched and IP telephony systems, network provision, data networking equipment, fibre optic and structured cabling systems. The company has enjoyed sustained organic growth each year since its formation in 1992. Strategic acquisitions in 2002 have transformed the profile of the company from a regional organization to a nationwide enterprise with its customer base stretching the length and breadth of the country. More recently, the company has supplied and supported products in several European countries.

Where do our areas of expertise lie? - From a supplier of analogue and digital telephone systems in the early 90's, Network Connect has evolved into a total solution provider for voice and data communications, with activities in all key areas of its market. The service is not limited to the supply of hardware and engineering services alone, its alliances with carefully selected partners allow it to recommend and provide a full range of network services, encompassing public and private network provision, broadband internet access and virtual private networks.

The company's strength lies in its
ability to manage the communication
needs of its customers.

'Total Solution' is the key phrase. The company's strength lies in its ability to 'manage' the entire communication needs of its customers, providing support services extending well beyond the scope of a standard support contract. Value is added at every opportunity, in the advice which is given, and in taking ownership of customer communication issues, even if the issues do not relate directly to the service or product supplied by the company. Where appropriate, customers are left to run their business while Network Connect manage their communications.

What makes us different? - Marketing language and rhetoric are often used to 'sell' the professionalism and image of a company, the reality often being somewhat different from the promises which are made. Network Connect stands out because, unlike many other companies, it delivers what it says it is going to deliver, - a quality service to its customers. Network Connect does the simple things that people have a right to expect, - telephone calls are answered promptly, messages are returned without the need for prompting, customers are not held in call queues, requests for help are responded to promptly and appointments are kept. Its customers are kept abreast of changes in technology through proactive account management, and business is never taken for granted. In short, the difference can be found in the company ethos, in the culture within the company which is brought about by the people it employs, people who put the customer first and who strive for excellence in everything they do.

How do we know we are different? - Our customers tell us we are. We solicit feedback from our customers continually in all areas of our activity to ensure we are on the right track. We do not always get it right, but when we do get it wrong we do everything in our control to rectify the error and prevent it from happening again. Our Customer Satisfaction Surveys, which are conducted on every new installation, provide continual feedback into the company, as do our regular customer site visits by our account managers.

As a totally independent company,
Network Connect is free to provide
solutions from other manufacturers,
should the application requirements demand.

Who do we partner? - To deliver its services Network Connect has formed alliances or partnerships with several organizations. These organiza tions have not been chosen on their standing as an enterprise in the global market, but on their ability to deliver quality products, services and support suitable for the needs of Network Connect's customers. Some of these companies are internationally renowned and need little or no introduction, whilst others are less well known but are equally valuable in the provision of an all encompassing service. Current partners include:

As a totally independent company Network Connect is free to provide solutions from other suppliers should the application requirements demand.

Future strategy - Network Connect's strategy for future growth includes further investment in the current activities specified above, particularly in the growth areas associated with voice and data convergence, IP technologies, contact centres and home working.

Network Connect Limited
Egret Mill 162 Old Street
Ashton Under Lyne
Lancs OL6 7ST
Registered In England No 27268722