Overview - Network Connect Ltd is a national provider of voice and data business communications encompassing, telephone systems, contact centre solutions, fixed and wireless data networks, network services and cabling systems. We specialise in some of the most advanced and versatile products on the market. The company has enjoyed sustained organic growth each year since its formation in 1992. Strategic acquisitions over the past decade have transformed the profile of the company from a regional organisation to a nationwide enterprise with its customer base stretching the length and breadth of the country.
Total Solution is the key phrase. From a supplier of analogue and digital telephone systems in the early 90's, Network Connect has evolved into a total solution provider with activities in all key areas of its sector. Network Connect is not limited to the supply of hardware and engineering services alone, its alliances with carefully selected partners allow it to recommend and provide a full range of network services, encompassing public and private network provision, broadband internet access and virtual private networks.
The company's strength lies in its ability to 'manage' the entire communication needs of its customers, providing support services extending well beyond the scope of a standard support contract. Value is added at every opportunity, in the advice which is given, and in taking ownership of customer communication issues.
What makes us different? - Marketing language and rhetoric are often used to 'sell' the professionalism and image of a company, the reality often being somewhat different from the promises which are made. Network Connect stands out because, unlike many other companies, it delivers what it says it is going to deliver - a quality service to its customers. Network Connect does the simple things that people have a right to expect - telephone calls are answered promptly, messages are returned without the need for prompting, customers are not held in call queues, requests for help are responded to promptly and appointments are kept. Its customers are kept abreast of changes in technology through proactive account management and business is never taken for granted. In short, the difference can be found in the company ethos, in the culture within the company which is brought about by the people it employs, people who put the customer first and who strive for excellence in everything they do.
How do we know we are different? - Our customers tell us we are. We solicit feedback from our customers continually in all areas of our activity to ensure we are on the right track. We do not always get it right, but when we get it wrong we do everything in our control to rectify the error and prevent it from happening again.
As a totally independent company,
Network Connect is free to provide solutions from other
manufacturers,should the application requirements demand
Who do we partner? - To deliver its services Network Connect has formed alliances or partnerships with several organisations. Current partners include:
SpliceCom for the supply of the max imiser business telephone system. Designed and manufactured in the UK the max imiser supports a host of advanced features and applications and supports between 4 and 10,000 extensions.
Fortinet for the supply of 'enterprise class' data networking, routing and content filtering technologies.
HP for the supply of data networking switching equipment.