During the past 30 years the modern telephone system has evolved from a basic call handling system designed for the making, taking and transferring of telephone calls, into a platform capable of hosting a range of advanced applications designed to maximize communication efficiency.
From private branch exchanges which relied on operators to physically connect extensions with exchange lines to make and take a call, the early 1970's saw the introduction of the first automatic telephone systems which allowed direct dialing between extensions and the connection to outside exchange lines by the flick of a few switches.
The term most often used to describe
the merging of voice and
data technologies is convergence.
By the mid 1980's advances in technology, and the liberalization of the UK telecommunications industry, had paved the way for the introduction of many competing telecommunication vendors. This was the start of a communications revolution which has seen the total cost of ownership of hardware and software applications reduce year on year and the efficiency in the ways in which we communicate increase many times over. The past 20 years have seen the development of:
- Digital Lines
- Direct dial to extensions.
- Calling Line Identification
- Voice Mail
- Voice Recording
- Interactive Voice
- Call Management
- Automated Attendants
- Integration of computer and telephone applications
- Transmission of high speed data
- Integrated systems across mulitple sites
- Internet services
- Mobile communications
- Call Centre Applications
- Cordless Telephony
- IP Telephony
The revolution is set to continue at a relentless pace. The latest 'IP' based systems are introducing further 'convergence' of voice and data technologies, i.e. the integration of voice, data, web and video. In addition, the Total Cost of Ownership is reducing further still as voice traffic shares the same cabling as data traffic, and the battle by the 'carriers' to increase their market share will bring yet more reductions in the cost of network calls.
||A business telephone system, scalable from 8 to 5,000 analogue or IP extensions. Embracing open industry standards wherever they exist, all maximiser solutions appear to customers and employees alike as a single system, no matter how many separate sites.
Supporting rich functionality including a one number, "go anywhere, reach me any how" facility, multi-site hot desking, voicemail, auto-attendant, unified messaging and call recording as standard, maximiser is just at home for simple 8 extension "dial-tone" PBX requirements as it is in fully converged, multi-site installations. More...
||Launched by SDX Business Systems to critical acclaim in 1995, sales of the INDeX business telephone system finally came to an end in June 2006. With over 10 years experience in the supply and support of INDeX systems Network Connect is ideally placed to continue supporting INDeX for many years to come. More...
Furthermore, Network Connect specializes in the integration of INDeX with new IP technology, allowing its customers to reap the benefits of IP and at the same time retain their investment in INDeX. More...
For the communication specialist, keeping abreast of the continuous changes and advances in communication technology can be a challenge. For the individual who has other tasks and duties within their organization on which they need to focus, that challenge can become a daunting task. Network Connect's aim is to ensure its customers can take advantage of evolving communication technologies being safe in the knowledge that they are dealing with a company on whom they can rely to recommend solutions which are right for their business.