- Telephone System
Why Splicecom Study Call?
Study Call is a British designed and developed voice platform. It offers a wide range of solutions, built around a common voice operating system to work the way you want them to. From small to large, soft, hard or virtual, in the cloud, on premise or a hybrid of the two, single site or spanning multiple locations - there's a perfect Splicecom voice solution for every school. It can be financed as either a capital expense or rented using an operational expenditure model. This flexibility allows you to focus on the right features and functionality for your school, then choose how you wish to deploy and finance the system.
But why is Study Call the right choice for schools?
Study Call Student Safeguarding.
Study Call offers a rich suite of integrated features and benefits developed
in conjunction with schools and aimed at assisting management in the
protection of potentially vulnerable students, examples of which are:
A student can dial an advertised number and leave a voicemail message. Upon leaving the message the Student's voice will be disguised/distorted to hide and protect their identity. Network Connect is delivering this facility free of charge to its Education customers please contact us for implementation.
Allows schools to advertise an external or internal direct number. Students who dial the Anonymity Line wishing to speak with a member of staff will have their Calling Line ID - e.g. their Mobile Phone number - converted to an encrypted number, in order to protect their identity. The encrypted number is searchable within the Vision Reports application and provides statistical information to the school should there be a concern that the Student is a repeat caller. Where required, and with appropriate representation from the School / Police, Network Connect can decrypt the stored information and identify the originating phone number free of charge to its Education customers.
If information needs to be passed quickly to staff, desk phones can be used as a tannoy system, allowing emergency information to be heard via the hands-free speaker.
In the event of an emergency, lock-down, or other serious incident scenario, where input from Senior Leadership Team (SLT) is urgently required. Staff can dial a predefined emergency number that will ring all SLT members (desk phones and mobiles) within the Emergency Outdial hunt group. With an additional layer of security SLT members will be prompted to enter the agreed code in order to connect the call.
Splicecom's embedded call recording solution, Vision Record, is both powerful and simple-to-use. Access to the recordings is restricted to key members of staff ensuring sensitive student information is protected. Key members of staff have the ability to review/replay conversations. A full audit log of recordings that have been accessed is included as a standard facility.
Allows callers/parents to select their desired destination e.g. "Select '2' for Absenteeism"
Flexible Call Distribution
Allows schools to plan in advance for all occasions; school holidays, inset days and unexpected school closures. Easily activated by a key member of staff it allows for all calls to be routed to the desired incoming announcements or call groups all year round and avoids any last minute changes and potential disruption.
Call Forwarding and Remote Working
Members of staff can forward their calls to another device and work remotely with the ability to control their calls from any PC using a; browser, desk phone, softphone or smartphone application.
Staff Room Voicemail Notification Panel
Using an LCD display screen in the Staff Room the school can display names and unread voicemail counts to keep members of staff updated on voicemail messages awaiting retrieval. Should this information be required, but not be seen by everyone, key members of staff can view the wallboard via their PC browser and act accordingly, notifying those with a high unread voicemail count to take appropriate action.
Teaching staff who do not have a desk phone can benefit from a Virtual User account which allows calls to be transferred directly to their own Voice Mail Account via their own direct telephone number. Message delivery notifications can be sent to an email address with the voicemail attached as a file or as a URL link and at a click of a mouse played back through the PC speakers.
A Virtual User also has the ability to forward their direct telephone number to an alternative location such as a mobile phone. This is ideal for members of staff on the move or for teachers on school excursions as it allows them to be contacted without the need to publish their mobile number.
By Integrating both the schools management systems such as SIMS with the telephone system the school can significantly improve office efficiency. This feature offers click-to-dial functionality, preview caller to preview the name associated with the Student's record, contact popping to automatically 'pop' open the SIMS record, call history record to 'pop' open the appropriate SIMS record without the need to search for a contact, and offers an Address Book search which allows a SIMS Contact to be found without opening SIMS.
Study Call works with Outlook and Skype for Business, - SfB, fully integrating your telephone system with these popular Microsoft desktop applications to improve internal and external communications.
Vision is a suite of applications designed to assist in managing incoming and outgoing call records collected from the schools Study Call telephone system. Included as standard with the Study Call offering is Vision reports, the easy-to-use application allows key members of staff to analyse all call records. The reports are easily searchable and readily available to provide information gathered from the call such as; caller's name and number, answered by, date and time and abandoned calls. There is also an option which allows the school to record all calls. Vision Record ensures call recordings can be easily managed, retrieved and played-back whenever necessary.
The Study Call Administration Portal provides system managers with a powerful administration and management tool, making every day adds, moves and changes simple, quick and easy.
Study Call can be financed as either a capital expense or rented using an operational expenditure model. Flexible payment solutions available such as purchasing desk phones and licences up-front and, where supported by a Cloud solution, include a smaller pay monthly element. On many occasions a large proportion of the costs can be covered by the savings made by deployment and its cost-effective line rentals and call charge agreements.
Study Call is part of a range of services designed specifically for Schools and Colleges available as a monthly subscription from Network Connect, minimum contract terms apply. Please contact us on 0161 214 2010 for further information.